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Jewelry box

$8.00

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Frequently Asked Questions

Please note: Custom name necklaces require 4–6 weeks for production.

Orders & Processing
Q: How long does it take to process my order?
A: Orders are processed within 1–3 business days.
Q: Do you offer custom jewelry?
A: Yes, we offer engraved pieces and custom name necklaces.
Q: How long do engraved items take?
A: Engraved jewelry is completed within 1–3 business days.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: U.S.: 2–5 business days. Express: 1–3 business days. International: 7–14 business days.
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: How can I track my order?
A: You’ll receive tracking details via email once your order ships.
Custom Jewelry
Q: How long do custom name necklaces take?
A: Custom name necklaces require 4–6 weeks for production.
Q: Can I cancel or change my custom order?
A: Once production begins, custom orders cannot be changed or canceled.
Returns & Exchanges
Q: Do you accept returns?
A: Yes, returns are accepted within 30 days for unused items in original packaging.
Q: Do you offer exchanges?
A: Yes. Once we receive your item, we will send a replacement.
Q: Are custom items refundable?
A: Custom items are final sale unless defective.
Order Issues
Q: What if my item arrives damaged or incorrect?
A: Contact us at info@gemanite.com and we’ll make it right.