RETURN & EXCHANGE POLICY

We want you to love your Gemanite pieces. If for any reason you’re not completely satisfied, we’re here to help.

RETURNS

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible, items must be:

• Unworn and unused
• In original condition
• In original packaging
• Accompanied by proof of purchase

To initiate a return, please contact us at info@gemanite.com.

Once your return is approved, we will provide instructions on how to send your item back. Returns sent without prior authorization will not be accepted.

Return Address:
130 83rd St
Willowbrook, IL 60527

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EXCHANGES

We offer exchanges for eligible items.

If you would like to exchange your item, please contact us at info@gemanite.com within 30 days of receiving your order.

Once we receive and inspect your returned item, we will process and ship your replacement.

Please note:

• Exchanges are subject to product availability
• If the requested item is unavailable, store credit or a refund may be offered

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DAMAGES & ISSUES

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at info@gemanite.com. so we can resolve the issue promptly.

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NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

• Custom or personalized jewelry (including name necklaces)
• Sale items
• Gift cards

These items are considered final sale, unless they arrive damaged or defective.

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REFUNDS

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that additional processing time may be required by your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@gemanite.com.