SHIPPING POLICY

At Gemanite, we aim to deliver your orders quickly, safely, and efficiently. Please review the details below to understand our processing and delivery times.

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📦 PROCESSING TIME

All non-custom orders are processed within 1–3 business days.

Once your order has shipped, you will receive a confirmation email with tracking information.

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✨ CUSTOM & PERSONALIZED ORDERS

We offer two types of custom jewelry:

Engraved Jewelry (Names, Initials, Short Messages)

• Processed in-house within 1–3 business days
• Ships immediately after processing

Custom Name Necklaces (Made-to-Order Designs)

• Production time: 4–6 weeks
• Shipping begins after production is completed

Please note:

• Production times may vary depending on demand
• Orders cannot be canceled or modified once production has started

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🚚 SHIPPING TIMES

• Standard Shipping (U.S.): 3–7 business days
• Express Shipping (if available): 1–3 business days
• International Shipping: 7–14 business days

Delivery times may vary depending on location and carrier.

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🌍 SHIPPING LOCATIONS

We currently ship worldwide.

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💰 SHIPPING CHARGES

Shipping rates are calculated at checkout based on your location and order weight.

Free U.S. shipping is available on orders over $25.

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⚠️ IMPORTANT DELIVERY NOTICE

If you need your order by a specific date (event, gift, etc.), please contact us before placing your order at info@gemanite.com.

We are not responsible for orders that do not arrive in time for specific events if we were not notified in advance.

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📦 TRACKING YOUR ORDER

Once your order ships, you will receive a tracking number via email.

Please allow up to 48 hours for tracking updates to appear.

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📬 DELIVERY ISSUES

If your order is delayed, lost, or arrives damaged, please contact us at info@gemanite.com within 7 days of the expected delivery date. We will work with you to resolve the issue.

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🚫 ADDRESS ACCURACY

Please ensure your shipping address is correct at checkout.

Gemanite is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

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🌐 INTERNATIONAL ORDERS

Customers are responsible for any customs duties, taxes, or import fees required by their country.