Care Instructions
How do I take care of my jewelry?
Gemanite jewelry is designed for everyday wear. With proper care, you can keep your favorite pieces looking beautiful for years to come.
18K Gold-Plated Stainless Steel
- Enjoy your jewelry every day, including while showering. Our pieces are designed to be water-resistant.
- Perfume and everyday personal care products are generally fine, but allow lotions and creams to dry before putting on your jewelry.
- Avoid harsh scrubbing, abrasive cleaners, and rough materials that could scratch or wear away the gold plating.
- Use a soft, clean cloth to gently wipe your jewelry when needed.
- Store your pieces in their Gemanite box or pouch when not in use to help prevent scratches.
Do you have a warranty?
We stand behind the quality of our jewelry and want you to enjoy your pieces with confidence.
Lifetime Color Warranty
We offer a lifetime warranty on the gold color of your jewelry. If the gold finish fades or changes color under normal use, please contact us for assistance.
90-Day Breakage Warranty
If your jewelry breaks within 90 days of purchase, please contact us. We'll review the issue and provide a replacement or appropriate resolution.
Please Note: Our warranty does not cover lost items, scratches or plating damage caused by normal wear and tear, improper use or storage, or modifications made by a third party. Damage caused by harsh abrasion, accidents, or misuse is also excluded.
To submit a warranty claim, please contact our customer care team with your order information and photos of the issue.
Shipping & Returns
International Shipping
Gemanite is pleased to offer international shipping! All orders are dispatched from our U.S. warehouse within 2–3 business days. Delivery times vary by destination, and international orders may be subject to customs duties, taxes, or import fees determined by the destination country. These additional charges, if applicable, are the customer's responsibility.
Order tracking
Once your order has been packed and shipped, your tracking number will automatically be sent to the email address provided at checkout. Please allow up to 72 hours after placing your order to receive your tracking information, and check your spam or junk folder if you don't see it in your inbox.
Get in touch
Have a question about your order or need assistance with your Gemanite jewelry? We're happy to help! Please contact our customer care team, and we'll get back to you as soon as possible.
Our customer service hours are Monday through Friday, 8:00 AM–5:00 PM Central Time (CT).